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Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia!

An exciting opportunity has arisen for a Duty Team Leader at London Liverpool Street Station. The successful candidate will have the drive and ambition to make a positive difference to our customer travelling experience.

The Role

The purpose of the role is to provide a safe environment whilst delivering effective customer service at all times and seeking opportunities to enhance the customer service experience at the station. You will ensure that customers are extended at the station, providing proactive assistance and information to customers on and off the trains and throughout the station. You will be focussed on the performance of our train service and work to high and exacting standards. 

You will be responsible for managing a team of dispatchers and leading them in all matters regarding safety, security, safe and punctual dispatch of trains, and work in accordance of the rule book and operational standards.

Within this role, you will be responsible for maintaining security of the station premises at all times and carry out winter precautions as per station arrangements. This role will also include station cleaning and security checks as part of your daily duties.

This is a full-time post and requires flexibility and working shifts of earlies, lates and nights, including weekends.

What we are looking for

You will have a good level of professionalism, positive attitude, proactive, and friendly when dealing with our customers. Effective customer service and interpersonal skills are crucial for this role. You will remain calm under pressure, show integrity and be flexible (within your working hours).

The successful candidate should ideally have a Train Dispatch background and have experience working in a front facing customer environment. You must be performance driven by targets and delivering a right time railway for the business and our customers.

This is a safety critical role, and you will be responsible for the safe dispatch of trains. A medical will be required upon successful interview. 

The closing date for all completed applications is on Friday 19th January 2024

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:

•         Genuine … be welcoming, customer-centric and respectful

•         Professional… be solution-oriented, accountable and delivering to promises

•         Proactive … be progressive, innovative and decisive

•         Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia offer a healthy work life balance, holiday entitlement and an environment where you can learn, develop, and grow in your career. If you think you would be a great addition to GA then apply now!

What can we do for you?

• Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
• Free Travel on GA and 75% discount on other TOCs for leisure travel
• Free Leisure travel on GA and 75% discount on other TOCS for eligible family members
• International travel discount card (FIP) for staff and eligible family members after 12 months service
• GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies
• GA Hapi Benefits App– our great benefits app which includes discounts across many retailers, days out and dining
• 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
• Annually issued 12 discount vouchers for family and friends to use
• Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)